Warranty Replacement
GameHit — Last Updated: August 2026
We want every GameHit order to arrive safely and in good condition. While we do not manufacture the products we sell, we stand behind the products we supply and will work with you to resolve eligible problems.
This policy explains our voluntary warranty and replacement process. It does not limit or replace your statutory rights under UK consumer law.
Our 1-Year Warranty
Eligible products purchased from GameHit are covered by a 12-month voluntary warranty starting from the date of delivery, covering manufacturing defects or failures occurring during normal intended use.
This voluntary warranty applies to eligible physical products sold on gamehit.shop, subject to the exclusions and conditions below.
To make a warranty claim, contact Contact@gamehit.shop with your order number, a description of the issue, and clear photographs where applicable.
We aim to respond to warranty enquiries within 1–2 business days.
What We Cover
Damaged on Arrival
If your product arrives damaged, such as being crushed, broken, or visibly damaged during delivery, contact us as soon as possible.
Depending on the circumstances and availability, we may provide a replacement, repair, or refund.
Wrong Item Shipped
If you receive a product different from what you ordered, we will work to arrange the correct product or another appropriate resolution.
Missing Items
If an item is missing from your order, contact us so we can investigate the shipment and arrange an appropriate resolution where the missing item is verified.
Manufacturing Defects
Manufacturing defects that occur during normal intended use may be covered by our voluntary warranty.
Depending on the circumstances, we may offer a repair, replacement, refund, or another appropriate remedy.
Faulty Products
If a product develops a fault during the warranty period, contact us with details of the issue. We will assess the claim and determine the appropriate resolution.
What Our Voluntary Warranty Does Not Cover
Unless required by law, our voluntary warranty does not cover:
- Damage caused by misuse or improper use
- Accidental damage after delivery
- Normal wear and tear
- Damage caused by improper storage
- Damage caused by unauthorised modifications or repairs
- Cosmetic damage that does not affect functionality
- Damage caused by failure to follow manufacturer instructions
- Products that have been intentionally or negligently damaged
- Issues resulting from circumstances outside the normal intended use of the product
These exclusions do not affect your statutory consumer rights where those rights apply.
Manufacturer Warranties
Some products may include a separate warranty provided by the manufacturer.
Where a manufacturer warranty applies, we may direct you to the manufacturer for certain issues or assist you with contacting them.
A manufacturer’s warranty is separate from your statutory rights against GameHit.
How to Request a Warranty Claim
To request a warranty review:
- Email Contact@gamehit.shop.
- Include your order number.
- Describe the problem clearly.
- Include photographs or videos showing the issue where appropriate.
- Include photographs of the packaging if the product arrived damaged.
Please keep the original packaging and product until your claim has been reviewed.
We may request additional information to determine the cause of the problem.
Shipping Damage
For products damaged during delivery, please contact us as soon as reasonably possible after receiving the order.
We recommend keeping the product and all original packaging until the issue has been resolved.
If the issue is covered and GameHit is responsible for the return, we will provide appropriate return instructions and cover reasonable return shipping costs where required.
Warranty Timeframes
Shipping damage: Contact us as soon as reasonably possible after delivery.
Wrong item received: Contact us as soon as reasonably possible after delivery.
Missing items: Contact us as soon as reasonably possible after delivery.
Manufacturing defects: Up to 1 year under our voluntary warranty, subject to the terms of this policy.
Faulty products: Up to 1 year under our voluntary warranty, subject to the terms of this policy.
These voluntary warranty periods do not reduce any statutory rights you may have under UK law.
Your Statutory Consumer Rights
This voluntary warranty is in addition to, and does not replace, your statutory consumer rights.
Under UK consumer law, goods supplied to consumers must generally be as described, of satisfactory quality, and fit for purpose. Where goods do not meet these requirements, consumers may have legal remedies including repair, replacement, price reduction, or rejection/refund depending on the circumstances.
Nothing in this Warranty & Replacement Policy is intended to exclude, restrict, or reduce any rights or remedies that cannot legally be excluded or restricted.
Limitations
Our voluntary warranty only covers the products and circumstances described in this policy.
We may refuse a voluntary warranty claim where there is reasonable evidence of misuse, accidental damage, fraud, or other circumstances specifically excluded by this policy.
Nothing in this section limits GameHit’s liability or obligations where applicable law does not permit such limitation.
Contact Us
GameHit
70 Tudway Rd
London SE3 9YG
United Kingdom
Phone: +44 7537 126835
Email: Contact@gamehit.shop
Website: Gamehit.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed