Privacy policy

GameHit — Last Updated: August 2026

At GameHit, we take your privacy seriously. When you shop with us or use our website, you may provide personal information that allows us to process your orders, provide customer support, and improve your shopping experience. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your privacy rights.

What Information We Collect

When you shop on gamehit.shop, create an account, or contact us, we may collect:

Personal Information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and purchase history
• Information you provide when contacting customer service

We collect this information primarily to process and fulfil your orders and provide customer support.

Payment Information

When you make a purchase, your payment information is processed by third-party payment providers.

We do not store your complete credit or debit card number on our own systems. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

Account Information

If you create a GameHit account, we may collect information associated with your account, such as your email address, account preferences, order history, and authentication information.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Information about how you interact with our website

This information may be collected through cookies, analytics services, and similar technologies.

Communications

If you contact us by email, contact form, chat, or another customer-service channel, we may keep records of those communications so that we can respond to your request and provide better support.

How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Provide customer service
• Manage your customer account
• Respond to questions and requests
• Detect and prevent fraud and unauthorized transactions
• Maintain and improve our website
• Understand how customers use our website
• Send marketing communications where permitted and where you have provided appropriate consent
• Comply with applicable laws and legal obligations

Legal Basis for Processing

Where UK data-protection law applies, we process personal information on appropriate legal bases, which may include:

• Contract: when processing is necessary to fulfil an order or provide services you have requested.
• Legal obligation: when we are required to retain or disclose information to comply with the law.
• Legitimate interests: where processing is necessary for purposes such as fraud prevention, website security, business administration, and improving our services, provided those interests do not override your rights.
• Consent: where we ask for your permission, such as for certain marketing communications or non-essential cookies.

Cookies and Similar Technologies

GameHit uses cookies and similar technologies to help our website function properly and provide a better shopping experience.

Cookies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Keep you signed in
• Understand how visitors use our website
• Measure website performance
• Improve our services
• Support advertising and marketing activities, where applicable

You can control cookies through your browser settings and, where applicable, through our cookie-consent tools.

Disabling certain cookies may affect the functionality of parts of our website.

Analytics and Advertising

We may use third-party analytics and advertising services, such as Google Analytics and other technology providers, to understand website traffic, measure performance, and improve our marketing.

These providers may collect information about your device, browser, website activity, and interactions with our website through cookies or similar technologies.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

Who We Share Your Information With

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business and provide our services, including:

• Payment processors
• Shipping and delivery companies
• Ecommerce and website service providers
• Customer-service platforms
• Email and communication providers
• Analytics and marketing providers
• Fraud-prevention and security providers
• Professional advisers and service providers

We may also disclose information where required by law, legal process, court order, or a legitimate request from a government or law-enforcement authority.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data-protection law to help ensure that your information receives an appropriate level of protection.

How We Protect Your Information

We use reasonable technical and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Process and maintain transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory obligations

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your circumstances and applicable UK data-protection law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Request a copy of certain information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Complain to the relevant data-protection authority

To exercise your rights, contact us using the details below.

We may need to verify your identity before completing certain requests.

Marketing Communications

If you choose to receive marketing communications from GameHit, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or information relating to your purchases.

Children’s Privacy

GameHit does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will take reasonable steps to investigate and delete the information where appropriate.

Third-Party Websites

Our website may contain links to third-party websites, services, or social-media platforms.

If you follow a link to another website, that website will have its own privacy policy and terms. GameHit is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

GameHit

70 Tudway Rd
London SE3 9YG
United Kingdom

Phone: +44 7537 126835

Email: Contact@gamehit.shop

Website: gamehit.shop

Business Hours

Monday – Friday: 9:00 AM – 9:00 PM

Saturday: 10:00 AM – 10:00 PM

Sunday: Closed