Shipping policy
GameHit — Last Updated: August 2026
At GameHit, we want your order to arrive safely, securely, and as quickly as possible. This policy explains where we ship, how quickly we process orders, and what to expect after placing your order.
Where We Ship
GameHit currently ships within the United Kingdom.
We do not currently offer international shipping. This may change in the future as we expand our delivery options.
Delivery Details
- Handling Time: 1 business day (Monday–Friday)
- Transit Time: Approximately 1–3 business days after dispatch
- Order Cut-off Time: 11:00 PM UK time (GMT/BST as applicable)
- Shipping: Standard shipping options are available at checkout
- Tracking: Tracking information will be provided when available
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Fast We Ship
Same-Day Processing
Place your order before 11:00 PM UK time (GMT/BST as applicable), Monday through Friday, and we’ll aim to process it within 1 business day.
The UK observes:
- GMT (UTC+0) during the winter period
- BST (UTC+1) during the summer period
The stated 11:00 PM cutoff refers to UK local time and automatically follows the applicable UK time zone.
Saturday Orders
Orders placed on Saturday are generally processed on the next business day, depending on our operating schedule and carrier collection times.
Sunday and After-Hours Orders
Orders placed on Sunday or after our normal processing hours will generally be processed on the next business day.
Holidays
During UK public holidays and other periods when our fulfillment operations are closed, orders may take additional time to process. Orders placed during a closure will generally be processed on the next available business day.
Tracking Your Order
Once your order has been dispatched, we will provide tracking information when tracking is available for the selected shipping service.
You can use the tracking information to follow the progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Delays
Although we work to process orders as quickly as possible, delivery dates are estimates and are not guaranteed.
Delays can occur because of:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Events outside our control
If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us and we’ll help you investigate the shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping address.
Lost or Missing Packages
If your tracking information shows that an order was delivered but you cannot locate it, please first check around your property and with household members, neighbours, or the relevant delivery location.
If you still cannot locate the package, contact us at Contact@gamehit.shop with your order number and tracking information.
We will work with you and, where appropriate, the delivery carrier to investigate the issue.
Damaged Packages
If your order arrives damaged:
- Keep the product and all original packaging.
- Take clear photographs of the damaged package and product.
- Contact us at Contact@gamehit.shop as soon as possible.
- Include your order number and photographs of the damage.
Do not dispose of the packaging until the matter has been resolved, as it may be required for a carrier claim.
Wrong Item Received
If you receive an item that is different from what you ordered, contact us at Contact@gamehit.shop within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item received
- Photos of the shipping label, if available
If the error was made by GameHit, we will provide instructions for returning the incorrect item and arrange the appropriate replacement or resolution.
Pre-Order Items
Pre-order products are shipped according to the estimated release and availability date stated on the product page.
Release dates are provided by manufacturers or suppliers and may change.
If an estimated release date changes, we will provide updated information when available.
Multiple Items in One Order
If an order contains multiple products with different availability dates, the order may be shipped together once all applicable items are ready, unless otherwise communicated.
Additional shipping arrangements may be available depending on the circumstances.
Shipping Restrictions
Some products may have additional delivery restrictions due to their size, weight, contents, or applicable carrier requirements.
If a product has special shipping requirements, this will be communicated on the product page or during checkout where applicable.
Need Help With Your Order?
If you have questions about your delivery, contact us:
GameHit
70 Tudway Rd
London SE3 9YG
United Kingdom
Phone: +44 7537 126835
Email: Contact@gamehit.shop
Website: gamehit.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed