Refund policy
GameHit — Last Updated: August 2026
We want every GameHit order to arrive safely and give you a great shopping experience. If something goes wrong with your order, we’re here to help. Please review the following information before making a purchase.
Our 90-Day Return Window
We stand behind the products we sell. If you need to return an eligible item, you have 90 days from the delivery date to contact us and start a return or refund request.
The 90-day return window applies to:
- Items that arrive damaged or defective
- Wrong items shipped by mistake
- Unused and unopened products in their original condition
- Products that are not as described on our website
To start a return, email us at Contact@gamehit.shop with your order number and the reason for the return.
Return Conditions
To be eligible for a return, the product generally must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Returned with all included accessories, parts, manuals, and other materials
- Returned within 90 days of delivery
Certain products may not be eligible for return if they have been opened, used, customized, or made specifically to the customer’s requirements.
What We Can’t Refund
We generally cannot accept returns for:
- Products that have been used or damaged after delivery due to customer handling
- Items returned without their original packaging when the packaging is necessary for resale
- Personalized or customized products, unless they arrive defective or damaged
- Gift cards or other non-returnable items
- Products specifically identified as non-returnable on the product page
If you’re unsure whether your item qualifies, contact us before sending it back.
Price Changes
Prices may change from time to time due to promotions, supplier pricing, market conditions, or other factors.
If the price increases after your purchase, you will not be charged the difference.
If the price decreases after your purchase, we generally do not refund the difference.
Promotional prices and discounts are valid only during the applicable promotional period.
Order Cancellations
We process orders as quickly as possible.
- Before shipment: Contact us as soon as possible. If we are able to cancel the order before it ships, we will process the cancellation.
- After shipment: Once an order has shipped, it generally cannot be canceled. You may need to receive the order and request a return if the item qualifies under this policy.
- Personalized or special-order products: Cancellation may not be possible once processing or production has started.
If you need to cancel an order, email Contact@gamehit.shop with your order number as soon as possible.
If Your Order Arrives Damaged
If your order arrives damaged:
- Keep the product, packaging, shipping box, and packing materials.
- Take clear photographs showing the damage and packaging.
- Contact us at Contact@gamehit.shop as soon as possible, preferably within 48 hours of delivery.
- Include your order number and photographs of the damage.
After reviewing the claim, we may offer a replacement, if available, or a full refund. If the damage occurred during shipping and the claim is approved, we will provide appropriate instructions regarding return shipping.
Got the Wrong Item?
If you received an item that is different from what you ordered, contact us at Contact@gamehit.shop within 7 days of delivery.
Please include:
- Your order number
- Photos of the item you received
- Photos of the packaging or shipping label, if available
If we confirm that we sent the wrong item, we will provide instructions for returning it and arrange for the correct item to be sent, subject to availability.
Defective Products
If a product arrives defective or develops a defect covered by the applicable manufacturer’s warranty, please contact us.
We may request photographs, videos, or other information to help determine the issue.
Depending on the circumstances, we may offer a replacement, repair, refund, or assistance with a manufacturer’s warranty claim.
How to Return an Item
If your return qualifies:
- Email Contact@gamehit.shop with your order number and reason for the return.
- We will review your request and respond within 1–2 business days.
- If approved, we will provide return instructions.
- Package the product securely, preferably using its original packaging.
- Send the product using the return instructions we provide.
- Once we receive and inspect the item, we will process the applicable refund.
Do not send an item back without contacting us first. Unauthorised returns may not be accepted.
Return Shipping
If the return is due to an error on our part, such as receiving the wrong product or receiving a damaged or defective item, we will provide appropriate return-shipping assistance.
For returns due to a change of mind or other reasons not caused by GameHit, the customer may be responsible for return shipping costs.
How Refunds Are Processed
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your statement after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Need to Reach Us?
If you have any questions about a return or refund, contact us:
GameHit
70 Tudway Rd
London SE3 9YG
United Kingdom
Phone: +44 7537 126835
Email: Contact@gamehit.shop
Website: Gamehit.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed